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Customer Service Representative

Location: Anchorage, Alaska, United States

Company: Marsh & McLennan Agency

Job ID R_054590-en

Customer Service Representative - Client Management – MMA – Anchorage – ANC0002W


Marsh & McLennan Agency LLC, a subsidiary of Marsh Inc., the world’s leading insurance broker and risk advisor, was established in 2008 to meet the needs of mid-sized businesses in the U.S. The firm operates independently from Marsh to offer commercial property, casualty, personal lines and employee benefits to clients across the U.S.

Marsh Inc. has over 23,000 employees and provides advice and transactional capabilities to clients in over 100 countries. Marsh is a unit of Marsh & McLennan Companies, a global professional services firm with approximately 52,000 employees and annual revenue exceeding $10 billion. Marsh & McLennan Companies is also the parent company of Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wayman, the management consultancy. MMC’s stock (ticker symbol; MMC) is listed on the New York, Chicago, and London stock exchanges and it website is Marsh’s website is

The successful candidate will exemplify Marsh’s IGNITE Operating Principles, the behaviors that guide our conduct and growth- In Touch: Get out in front by being informed and being connected; Genuine: Be authentic with clients and each other; Nimble: Be flexible and move quickly to deliver quality results; Inclusive: Be open to diverse ideas, experiences and backgrounds; Trusted: Stand for integrity and ethical behavior; and Engaged: Actively participate in making Marsh extraordinary.  

We are seeking  a Customer Service Representative in our Anchorage Client Management Department.       

General Summary

Contributes to revenue growth by assisting in the implementation of insurance solutions that meet clients’ needs. Supports clients facing professionals with the team.

Essential Functions

  • Works directly with the Client Executive, ACE, Client Manager, Placement Specialist or Broker to provide our clients with the best possible service.
  • Gathers information on exposures and operations to support preparation of submission and coverage specifications as needed.
  • Develops an understanding of clients’ business priorities and risk management needs.
  • Utilizes knowledge of industry, markets & clients in assisting in preparing underwriting specifications.
  • Supports team in producing client proposals and presentations.
  • Provides quality day-to-day service on client deliverables.
  • Provide assistance with coverage questions and program adjustments; solves problems regarding client account issues.
  • Provides necessary information to operations to create account information in databases (MINA, CMS, PCR, etc) and updates information as needed.
  • Supports Client Manager and MRC in the Claims Process.
  • Tracks and close for monies due until received from clients.
  • Key liaison/role for process and activities supported by Centralized Services, e.g. CIU, Certificates of Insurance, Auto ID cards and, Surplus Lines filings, including the utilization of MCD and other related tools, systems and templates.
  • Communicates with International network on administration of global programs as needed.
  • Understands and complies with Marsh Compliance and Transparency Standards.

Non Essential Duties

  • All other duties as assigned.


  • High School Diploma
  • Two Years Related Experience
  • Demonstrated ability to handle multiple responsibilities and projects with a high degree of detail and organization.
  • Strong Oral and written communication skills and the ability to work with all levels of staff.
  • Agency Management System experience preferred.
  • Strong customer service orientation.


Client Management

Primary Location


Marsh & McLennan Companies and its Affiliates

Are equal opportunity employers

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