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P&C Account Manager, Transportation - MMA Midwest - Ohio

Location: Cincinnati, Ohio

Company: Marsh

Job ID CIN0003M
 Marsh & McLennan Agency (MMA) is a wholly owned subsidiary of Marsh, the world's leading global insurance broker and risk advisor. Marsh & McLennan Agency was established in 2008 to meet the needs of midsize businesses in the US. By providing services to midsize companies, MMA can successfully bridge the gap between what the “big firms” offer and the advice, solutions, and programs that smaller businesses require.
 
MMA Midwest joined Marsh & McLennan Agency in December of 2012. Through the vast network of MMA agencies, MMA Midwest has been able to continue its strong legacy of developing and delivering innovative, value-driven insurance and risk management programs to its clients with access to the support and resources of the world's leading insurance broker and risk advisor.
 
T
he Transportation Account Manager manages, maintains and expands client accounts to develop, enhance and solidify relationships with Property & Casualty clients within the transportation, automobile or fleet industry. Through exceptional customer service, the Account Manager provides professional insurance services with the coordination of Producers, Underwriters, Service Team members and other departments. 
 
ESSENTIAL RESPONSIBILITIES:
  • Maintains consistent and continuous communication with assigned clients to provide needed information, creative solutions, and resolution of issues for clients
  • Manages clients’ day to day service needs by working  with team members to ensure requests are met
  • Understands carriers’ rating processes and performs contract review of coverage terms
  • Requests renewal information and updates applications and market accounts
  • Proactively analyzes each account to ensure comprehensive coverage is provided
  • Prepares comparisons for recommended coverage, facilitates opportunities for account rounding, and negotiates renewal terms
  • Invoices endorsements and policies, allocates premiums and manages audit and accounting adjustments
  • Works directly with Producers, Underwriters, Clients, Service Team and other departments to maintain current information in the agency management system
  • Initiates periodic visits to clients to ensure high levels of client satisfaction and to provide additional coverage options and/or account rounding opportunities
  • Ensures accuracy, proper handling and appropriate distribution of binders, policies, endorsements and other requests from clients
  • Coordinates services with Loss Control provider
  • Participates and assists with policyholders’ claim filings
  • Participates in continuing education to maintain P&C license, stay current regulations and enhance insurance knowledge


Qualifications

EDUCATION & EXPERIENCE:

  • High School Diploma or equivalent required
  • Minimum of 2-4 years of account management experience required
  • Minimum of 2 years working with clients in transportation or fleet industry required
  • P&C License required
  • Previous management experience preferred
  • Industry certification preferred and required for advancement
SKILLS & ABILITIES:
  • Excellent communication skills, including listening, speaking and writing
  • Computer literacy for correspondence, data entry, e-mail, Internet, Carrier websites, spreadsheets and accessing data from company systems; Proficient in Microsoft Office 2010 (Outlook, Word and Excel)
  • Flexibility and creativity for developing innovative and customized business solutions
  • Exceptional relationship development skills and interpersonal skills; Strong analytical and problem solving skills
  • Must have transportation to travel between offices, to event locations and other required destinations and must maintain a valid driver’s license; must be able to provide his/her own vehicle and will be reimbursed for mileage
  • Demonstrate our Values

These job tasks are representative of those required to successfully perform the essential functions of this job.  Reasonable accommodations may be made as appropriate to enable individuals with qualified disabilities to perform these essential functions.

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