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Account Manager, Consulting, Trion Group, a Marsh & McLennan Agency LLC.

Location: Conshohocken, Pennsylvania, United States

Company: Marsh

Job ID CON0002H-en

The Strategic Account Manager is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The SAM is fully responsible for the retention, development, servicing and expansion of their assigned accounts. ( Locations: Conshohocken, PA, Chicago, IL).

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following: Account Management - Consistently ensure 100% complete and total client satisfaction

- Manage a large, complex, functionally diverse and globally dispersed client partnership

- Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent Trion image to those clients; build high levels of client satisfaction; execute proper client agreements

- Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within Trion

- Develop, implement and manage project plans in conjunction with the client - Prepare and conduct quarterly strategic account planning meetings and annual executive summits

- Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members

- Act as communication conduit for entire Trion organization to assigned accounts - Serve as the primary escalation contact for client resolution of issues

- Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation Sales

- Develop and execute account plans for assigned accounts to ensure retention

- Continuously identify and capture new sources of revenue within assigned accounts

- Develop and deliver detailed, accurate and timely revenue forecasts to sales management

- Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities

- Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for Trion Client Services

- Partner with team of resources dedicated to the assigned accounts – potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources

- Provide clear communications so client team maintains a thorough understanding of the client’s challenges, issues, expectations and goals - Coordinate with Client Service Director to provide education needed to support clients Professional Development

- Develop and maintain skills, knowledge and proficiencies required to be effective in sales techniques and in support of client strategies, goals and objectives

- Continually build knowledge and skills to keep pace with market trends Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

- Bachelor’s degree and a minimum of 7 years experience in Health and Welfare Consulting required, with specific sales or account management-related experience preferred

- Demonstrated experience with large, F1000 clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management

- Prior management experience, both direct and matrix, is required

- Effective analytical, math and problem solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills

- Must be organized, detail oriented and able to translate big picture ideas into client objectives

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