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Workday Client Partner

Location: Chicago, Illinois, United States

Secondary Locations: Dallas,Texas,United States;

Company: Mercer

Job ID R_059024-en

Workday Client Partner

We have an immediate opening for 2 Client Partners to join our top performing Workday Practice. 

About us:

Mercer Digital is a Workday Certified Partner and an elite consulting firm where the best and brightest professionals reside. You will be working with industry veterans who perform Workday HCM and Financials implementations for premier companies in North America. We are the top Workday certified partner in quality standards and have created a truly special place to work and grow your career in our fast-paced and very fun environment. In this role you will be working with and learning from the best!


  • Bachelor’s degree with 10-15 plus years' Project Leadership experience in the consulting industry
  • Experienced trusted advisor with established C-level communication skills and presence
  • Excellent project leadership and problem-solving skills
  • Ability to manage a portfolio of projects and understand the “pulse” of each project (approximately 15 projects)
  • Experienced in successfully resolving project escalations raised by clients
  • Workday experience required

Job Role:

  • Serve as primary point of escalation for our clients
  • Oversee project managers and hold them accountable for timely and robust status reports
  • Manage client escalations and determine appropriate investments when required
  • Participate and add value during onsite planning and design sessions
  • Attend and participate in regular client executive steering committee meetings
  • Align with Workday Professional Services and Workday reps within designated region
  • Support monthly project reviews with Workday regional leadership
  • Serve as advocate for Workday rolling adoption and provide follow-on sales support alongside Sales Team
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