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Life Absence Disability Consultant

Location: Denver, Colorado, United States

Secondary Locations: Portland,Oregon,United States;Seattle,Washington,United States;Phoenix,Arizona,United States;Irvine,California,United States;

Company: Mercer

Job ID R_039976-en

The purpose of this position is to support the lead consultant(s) in managing client accounts and begin to project manage on their own by researching, analyzing, and evaluating LAD benefits plans and programs with a primary focus on employers with more than 5,000 employees. The types of projects the Associate Consultant will partner with employers are not limited to but will typically include:

Financial: including underwriting, data analytics, and partnership with LAD actuaries to support predictive modeling, relative values, and funding analysis;

Administrative: including contracts, performance guarantees, leave of absence policies, program reviews, support of custom claim management models;

Audits: vendor operational assessments and detailed reviews of vendor and client LAD files;

Plan strategy: including benchmarking, integrated health and LAD design, ADAAA strategy, stay at work / return to work strategy, absence management strategy, and integrated group and IDI design; and

Vendor management: including request for proposals, renewals, negotiations, implementation, and issue resolution.

To fulfill this role, the EH&B LAD Consultant will:


  • Provide financial and administrative analysis, operational assessment and claim file reviews, plan strategy, and vendor management
  • Data analysis (example includes but is not limited to review claims and utilization data and look for trends and patterns); may involve use of the underwriting models
  • Review internal compliance and client disclosure requirements, external vendor contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements

Manage ad-hoc client requests including problem-solving on administrative and operations issues

Project management & consulting skills – understand and demonstrate project management and consulting skills such as:

  • Participate as a member of the consulting team in developing overall client strategy
  • Interpret benchmark data and present to client
  • Manage portions of projects, including reviewing the work of lower level analysts
  • Manage the quality and timeliness of client deliverables
  • Assist in the development of project budgets and billing reports
  • Participate in client calls and meetings, as appropriate
  • Delegate to and review project work of more junior colleagues
  • Assist with the preparation and delivery of clear and concise client-friendly communications
  • Understand LAD products, services and tools including vendor/carrier markets, which will encompass developing relationships with vendors in order to understand and compare products and services being offered and recommend solutions to clients
  • Understand more advanced underwriting and financial skills, LAD claim management, LAD product offerings and administration, technical tools, and intranet resources such as H&B MercerLink by participating in training courses, online learning, or through learning from more experienced colleagues
  • Exhibit a basic understanding of broader Health and Benefits products, including medical and dental, to facilitate integrated LAD and health strategy

Data manipulation and review – delegate data entry to more junior colleagues and review for accuracy and reasonableness; provide data template (Excel) where necessary; conduct data entry in cases when analysts are not available

To be considered for this career opportunity, we require the following qualifications and experience:

  • BA/BS preferred
  • Minimum 3 years’ industry related experience
  • Knowledge of MS Office Tools (Excel, PowerPoint)
  • Excellent interpersonal skills; strong oral and written communication skills.
  • Ability to prioritize and handle multiple tasks in a demanding work environment.
  • Ability to partner and lead teams to deliver project objectives; ability to work independently and on a team.
  • Required to obtain and maintain appropriate licenses as required by state regulations and Mercer policies.

    Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

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