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Employee Health & Benefits Account Assistant - Marsh & McLennan Agency, Columbus Ohio

Location: Dublin, Ohio, United States

Company: Marsh

Job ID R_037212-en


Marsh & McLennan (MMA) has been recognized as one of the “Best Places to Work”.  We think you’ll agree!  Some of the reasons our Associates love working here include:

  • Opportunities for growth and advancement, including paid training and professional development
  • Significant emphasis on community involvement – Associates are encouraged to support and volunteer for their favorite charities
  • Focus on wellness – Wellness Committee/program, stand-up desk and walking desk available in each office
  •  Social and teambuilding opportunities like happy hour, plus other celebrations
  •  MMA values those who value both independence and teamwork, and have the need to be the best in their niche
  • We dream big and invite you to share in our core values of:
    •  Integrity
    • Collaboration
    • Passion
    • Innovation
    • Accountability
  • The Account Assistant is an Integral part of a larger Account Management Team whose primary function is to support the daily operations of the team and ensure a high level of customer satisfaction and client retention.
  • As an Account Assistant in our Employee Benefits Group, you can expect to gain skills, training and experiences that will allow you to continue on a career path that could include promotions to an Account Manager, Team Leader, or Benefits Consultant.
  • If this sounds like an opportunity you have been seeking, we would love to hear from you!


  • Supports the Account Manager with client marketing, including preparing requests for proposal, coordinating responses with insurance carriers, and comparing benefits and costs via marketing spreadsheets.
  • Assist with employee-facing communications on behalf of clients, including providing client-specific plan information, proofreading communication pieces, and creating simple communication pieces                                             as needed
  • Aid team members in addressing and resolving client issues involving claims, administration, compliance, etc.
  • Respond promptly to client requests for service/assistance.
  • Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer.
  • Attend position related seminars/classes, as required.
  • Enter and maintain all client data in Agency Management System.
  • Set up meetings for account teams.
  • Prepare benchmarking reports using a variety of source material.
  • Obtain various reports, such as claims, as needed.
  • Assume other special duties as requested such as maintenance of the carrier and vendor master list, providing administrative support for department events, and updating client and internal Associate lists.
  • Perform other work-related duties as assigned.


  • High School Diploma or equivalent required
  • Bachelor’s Degree preferred
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