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Client Communication Coordinator - MMA Sioux Falls, SD

Location: Sioux Falls, South Dakota, United States

Secondary Locations: Fargo,North Dakota,United States;

Company: Marsh & McLennan Agency

Job ID R_047302-en

Client Communication Coordinator

Reporting to: Chief Operating Officer

Job Summary:

Develop and implement effective, creative and brand aligned client materials throughout the risk management lifecycle. Major responsibilities will include the management of print and digital client deliverables, design and integration of the MMA brand, and the overall development of product and marketing material(s) that support the overall agency goals and strategies. A successful person in this role is able to work efficiently and effectively while handling multiple priorities. We are a high paced and dynamic organization looking for talented team members! Our passion for our team members and their personal and professional goals create an exciting and challenging environment for our team. 

Essential Functions: 

Client Communications

  • Develop a consistent approach to all material delivered throughout the risk management lifecycle utilize the MMA brand
  • Create and produce a variety of product and team deliverables to support the retention and development of current and new value add opportunities
  • Write, edit text, design and layout the materials for ease of client understanding
  • Identify creative approaches for communication with clients
  • Evaluate and implement new distribution methods and strategies
  • Utilize multiple distribution channels to assist the team and client in new and renewal materials to meet overall client and agency goals
  • Ensure digital channels are utilized effectively and efficiently, including but not limited to corporate web site(s) and social media channels. Ensure digital channels are kept up to date and relevant
  • Partner closely with MMA partners to leverage best practices, synergies and efficiencies of materials

Project Management

  • Manage multiple projects and keep priorities aligned with client and internal team timelines and expectations
  • Communicate effectively around timelines, expectations and deliverables for all individuals within the client team
  • Identify opportunities to build collaboration amongst the client team in a way that maximizes time efficiency

Partnership with Howalt+McDowell Team:

  • Drive and support agency and departmental goals for retention, upsell and new sales
  • Identify opportunities for efficiency and effectiveness improvements within department and agency
  • Demonstrate the Code of Conduct for the agency
  • Be a participant in maintaining a strong work environment and culture for team members
  • All other duties as assigned

Desired Qualifications: 

  • 2-3 years marketing and/or communications experience preferred
  • Bachelor’s degree in related field required, including experience working on—ideally managing—marketing events and print and digital publications
  • Must be detail oriented with excellent organizational and time management skills
  • Experience working within a sales organization is preferred
  • Comfortable working with online and offline communications channels, and their integration
  • Good interpersonal skills and high sense of urgency
  • Ability to balance multiple priorities and objectives from varying sources and departments
  • Confident in own abilities yet comfortable taking and using criticism to improve work products
  • Continually looks for ways to improve processes and takes initiative
  • Excellent written and verbal communication
  • Ability to effectively build and maintain positive working relationships with employees, management and sales staff
  • Proficiency in MS office and Adobe design applications (InDesign, PhotoShop, Illustrator) preferred

Work Environment and Physical Demands: 

Working conditions are normal for an office environment.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to stand, to walk and to reach with hands and arms.  The employee must occasionally lift and /or move up to 40 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Significant use of computer applications and ability to communicate with peers, managers, executives, clients, partners and vendors.  Limited travel may be required, consisting primarily of day trips. 

I understand the description of this job and the essential functions as given above.  I understand that all the duties are not described above and that I will perform those above and other related duties as directed by my supervisor and management.   I also understand that management has the right to revise this job description at any time.  The Job Description Is Not a Contract For or Of Employment.

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