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Big Fix Technical Specialist

Location: Franklin, Massachusetts, United States

Company: Marsh & McLennan Companies

Job ID R_067512-en

As BigFix Technical Specialist, you manage the design, implementation and maintenance of the BigFix environment. BigFix is a systems-management software product used for Patch Management, Software Distribution, Systems Configuration, Security Compliance, Inventory, Reporting, etc, on ~20,000 MMC servers running Windows, Linux / UNIX.

Responsibilities includes: 

Handles installations, patches, upgrades, capacity planning and performance tuning, through approved change management mechanisms.

Manages incident tickets to resolution, within SLA and to approved documented standards.

Executes the diagnoses/repairs of system problems; utilizes tools sets available and works closely with other internal group/vendor support.

Executes the diagnosis, monitoring and troubleshooting of system performance.

Investigate, assess and architect new technical features to stabilize or exploit existing technology investments. Display ability to cost solutions and identify cost savings.

Advises on projects as an experienced team member and may lead internal project initiatives.

Manages and ensures compliance with Corporate Security policies (Administrative Accounts use, Anti – virus, Patch status, Services etc.)

Ensures all corporate processes are adhered to ensuring changes to the Enterprise Service infrastructure are fully documented following the best practice principles of ITIL.

Other Requirements:

Strong scripting skills is required.

Knowledge of BigFix is required.

Knowledge of BigFix Inventory would be an advantage.

Knowledge of QRadar would be an advantage.

Experience with 3rd Party tool integration using API would be an advantage.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:  We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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