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Business Insurance Innovation Specialist

Location: Greensboro, North Carolina, United States

Secondary Locations: Roanoke,Virginia,United States;Greenville,South Carolina,United States;High Point,North Carolina,United States;Charlotte,North Carolina,United States;Wilmington,North Carolina,United States;Raleigh,North Carolina,United States;Richmond,Virginia,United States;

Company: Marsh & McLennan Agency

Job ID R_079538-en

Marsh & McLennan Agency

NC- Greensboro, Raleigh, High Point, Charlotte, Wilmington; VA – Roanoke, Richmond; SC - Greenville

Business Insurance Innovation Specialist

At Marsh & McLennan Agency (MMA), we approach insurance in a different way…and that means a more interesting, exciting, relevant career for you. When you work with MMA, you’ll find real opportunities to make people and businesses safer, more secure, and more successful. That’s why working with MMA is a career that matters.

Under the supervision of the Director of Innovation, supports the organizational goals by providing technology, data analysis & systems training and support to improve efficiency & effectiveness. Maximizes the productivity and ease-of-use of the company’s workflow system and tools.  Responsible for the standardization of company workflows and procedures, including monitoring operational processes for the different business units. Attention to detail, ability to operate under pressure and meet deadlines in a fast paced environment with impeccable follow through is a must.


  • Creates, maintains, and implements documentation of agency procedures and standards (MMA Best Practices). Assists with ensuring compliance with corporate, industry, state and federal regulations
  • Works in conjunction with the Director of Innovation to develop and execute the project plan balancing regional and national needs in terms of time, quality and costs.
  • Works in conjunction with eMMA Champions to communicate, maintain and train on current and new workflows and procedures. 
  • Monitors compliance with procedures through reporting of specific metrics. Recommends activities to promote re-training and continuous improvement & development.
  • Works with the Learning Specialists and subject matter experts to develop, test and deploy workflows and procedures including training as needed.


  • Experience in project management and knowledge of associated systems ideal. 
  • Strong time management skills and the ability to handle multiple projects/priorities essential.
  • Intellectual curiosity with creative, innovative and problem solving propensity.


  • High school diploma required. Associates or Bachelor’s degree preferred.
  • Minimum of 3-5 year’s previous insurance agency/brokerage experience in property and casualty.
  • P&C License or ability to obtain within 90 days of employment.
  • Proficiency in Sagitta, WorkSmart, CSR24 and Microsoft Products.
  • Some travel will be required.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare benefits, tuition assistance, 401K, employee assistance program, career mobility, volunteer opportunities, and other programs. For more information about our company, please visit us at:

Marsh & McLennan Agency (MMA) is a wholly owned subsidiary of Marsh, serving the risk prevention and insurance needs of middle market companies in the United States. MMA has access to broad resources and solutions across all of its sister companies under the Marsh & McLennan Companies (MMC) banner.

Through the strength of our management team, our geographic presence and our world class services, MMA provides public and private companies with risk management and employee benefit support that helps them flourish. We are proud to provide our clients with best-in-class services that meet their growing needs.

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    Dan Glaser, President and CEO, has been named to Institutional Investor magazine’s 2017 All-America Executive Team ranked as the #3 Overall CEO in the insurance industry, #3 with buy-side analysts and #2 with sell-side analysts.

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