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Client Relationship Manager

Location: Hong Kong, Hong Kong

Company: Mercer

Job ID R_058012-en

Extraordinary people. Extraordinary results. With more than 20,000 employees in more than 40 countries worldwide, Mercer is a leading global provider in talent, health, retirement, and investment consulting. Mercer works with clients to solve their most complex benefit and human capital issues, designing and helping manage health, retirement and other benefits. At Mercer, we say we Make Tomorrow, Today.

In order to support our team and strengthen the growth of our business in Singapore, we are looking for a:

Global Benefits Management - Client Relationship Manager

You are the key spokesperson for APAC C&B leaders for our bespoke accounts, together you  provide oversight and create strategic focus for the year to come.  You are part of a global team managing Benefits for a selected group of accounts.

Mercer is  growing our global business and we are expanding our team.    This role includes managing a small team, so we are looking for candidates with affinity for people management.

Responsibilities include contributing to business development pursuit activities (as expert joining in a later stage), client contact  on APAC Employee Benefits management and health consulting  You can be involved in the design and development of specific global or regional guidance documents for the account long-term relationship and present this to our teams in the region.  Expectations include proactively assessing business and client needs to guide the practice into meeting the changing needs of the market. Also responsible for monitoring and ensuring that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements. Assess opportunities to expand the Health and Career relationship with the client. In addition you will support the delivery and oversight of other MMB related services such as Flexible benefits.

Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.

Help clients monitor their employee benefit programs around the world by providing aggregated reporting with a view to ensuring a level of governance and consistency with their objectives while offering optimal cost-effective solutions.

Execute clients’ ongoing global benefit strategy, as well as execute global benefit financing strategy, through pooling, captives, global insurance programs. 

Skills required:

  • Main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.

    ·Design, development and maintain client management tools that support effective oversight of the accounts.

    ·Monitor and ensuring that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.

    ·Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.

    ·Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.

    ·Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.

    ·Enhancing our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market.

    ·Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.

    ·Review of current team “ways of working” and providing suggestions for improvement.

Experience working in multiple countries and language skills is a plus, though not a requirement

Why apply? We are offering the opportunity to develop your career in a corporate environment and working in an international organisation with the best and brightest people and colleagues who are committed to exceeding the high standards set by our clients – and by ourselves.

Are you interested? Please apply via our Online-Tool. You find further information on www.mercer.com.sg

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