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Private Client Services - High Net Worth Client Executive Manager

Location: Los Angeles, California, United States

Secondary Locations: Irvine,California,United States;

Company: Marsh

Job ID R_039719-en

This position will lead Marsh PCS client management in Los Angeles and Irvine offices.

Overall responsibility for the team’s client retention, generation of expanded revenue, cultivation and development of COI relationships, and developing active client referrals.  Ensures the achievement of superior client service for the office.  Directs the overall performance of Client Advisors in the office by providing day-to-day leadership, management, and coaching.

RESPONSIBILITIES:

Client

  • Monitors overall client satisfaction and ensures appropriate level of service delivery.  Oversees the Client Advisory process and monitors adherence to procedures and guidelines.
  • Develops service strategies to ensure clients’ needs and expectations are met.
  • Participates in Client Advisory review process and meetings for select clients.Ensures there is National Client Executive involvement with largest/most complex clients and Zone/National Leadership engagement with our most important clients.
  • Assists in resolving complex client or underwriting issues.
  • Working closely with internal resources,  assigns clients to appropriate Client Advisors based on set standards, client complexity, and skills and experience of individual colleagues.
  • Develops and supports adoption of practices to improve quality and consistency in the client experience.
  • Develops and maintains relationships with sales team, clients, carriers, and MMC partners
  • Identify, develop and nurture new and existing COI relationship

Financial

  • Drives a client-focused sales and servicing environment.
  • Sets referral, new business and cross-selling, client contact goals for Client Advisors and monitors achievement of these goals.
  • Overseas Client Advisor business plan development.  Guides and supports client advisors with business plan implementation and adjustments
  • Manages accurate monthly team forecasting

Colleague Capability

  • Articulates a clear purpose/vision for the team that motivates colleagues and guides their actions/decision making
  • Directly manages the Client Advisors and Insurance Assistant within the office.
  • Responsible for hiring/training/onboarding of new hires.
  • Support a continuous learning culture for all direct reports and seek on-going training opportunities for direct reports.
  • Sets goals for staff and provides on going high quality feedback and coaching
  • Conduct performance reviews and participate in compensation evaluation and discussion.
  • Ensures that all professional standards and guidelines are being met
  • Shares relevant information with the staff to ensure goal achievement and uses Applied reports to monitor progress towards goals. Measure progress against goal utilizing reports available in Applied.
  • Builds talent pool/bench strength by identifying high performing colleagues and working collaboratively with each colleague to craft a tailored Professional Development plan
  • Actively manages underperformers
  • Direct involvement in day to day matters through observance and maintaining visibility and accessibility for staff.
  • Directs and manages client assignments

Process

  • Ensures proactive consultation to clients on a regular basis.
  • Effectively manages weekly, monthly and quarterly reporting requirements.
  • Ensures all billing is being managed on a timely basis.
  • Ensures that all workflow, process and procedures are followed.
  • Ensures that all regulatory requirements are met and complies with all internal policies and procedures, e.g. transparency training. Works with Zone Client
  • Bachelor’s degree required
  • 5+ years of demonstrated Leadership/Supervisory experience required
  • Experience managing carrier relationships required
  • High Net Worth Personal lines insurance experience strongly preferred
  • Knowledge of insurance products and industry a plus
  • Must be highly proficient in MS Office Suite; experience using customer or contact relationship management software strongly preferred, knowledge of Applied preferred, experience with social media a plus
  • Holds appropriate P&C license

  • Services Manager and PCS Compliance team

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world.  To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration.  Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.  Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/.  We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#LI-PM2

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