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MMA-SE Region Technical Assistant

Location: Johns Creek, Georgia, United States

Company: Marsh & McLennan Agency

Job ID R_046515-en

J. Smith Lanier & Co., a Marsh & McLennan Agency LLC company

Technical Assistant - Johns Creek

The main goal and function of a Technical Assistant is to assist the production team in the management and issuance of certificates of insurance.  This responsibility includes customer service regarding the issuance of certificates for the Business Insurance book of business to which they are assigned.

Areas of responsibilities include, but are not limited to:

  • Certificates of Insurance
  • Provide proactive and effective customer service
  • Ensure certificates comply with Georgia law
  • Correspondence with clients and certificate holders
  • Verify that certificate coverages match the coverages in the policies
  • Process and file requests
  • Assist the team in various certificate related activities


  • Excellent organizational & customer service skills
  • Able to research and analyze problems independently
  • Must have excellent written & verbal communication
  • Multi-tasked and detail oriented
  • Reliable and punctual
  • Able to self-check for accuracy
  • Must learn the Agency Management System and Document Imaging System
  • Must have Resident State Agents License or obtain within 90 days of employment

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