Location: King of Prussia, Pennsylvania, United States
Company: Marsh & McLennan AgencyJob ID R_062170-en Apply
The Benefit Analyst is responsible for serving as the day-to-day liaison for our client contacts and their respective healthcare providers and carriers during implementations, open enrollments, and ongoing benefits administration. Responsibilities include maintaining employee eligibility, performing quality assurance tasks, resolving escalated client-specific issues, and collaborating with internal team members and other departments for client deliverables and special projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
- Accountable for all client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration;
- Review and revise business and plan design requirements and the functional design specifications for system set-ups and configurations;
- Support client delivery teams in reviewing technical requirements, test plans, training materials and procedure documents;
- Responsible for quality assurance tasks for various client deliverables and procedures such as, but not limited to, carrier files, payroll files, billing reports, worksheets, confirms, and inbox requests;
- Monitor, research, and resolve escalated client issues by utilizing Trion’s Issue Management System and other client specific tools, while coaching client team members on resolutions;
- Assist with developing client-specific training guides for Call Center staff in support of clients’ benefit plan intricacies and for increased call volume during peak seasons;
- Participate and/or facilitate meetings with clients, carriers and other internal departments;
- Proactively identify risks and provide proper escalation for high level resolutions;
- Maintain best practices and proactively recommend opportunities for efficiency improvements;
- Establish and cultivate relationships with clients, vendors, carriers and internal departments to ensure successful implementations, renewals and ongoing administration;
- Coach and train internal members of the benefit administration team on best practices and client-specific knowledge;
- Perform other duties and responsibilities as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelors degree in Benefits Administration, Human Resources or equivalent work experience is preferred;
- Minimum of 2 years experience in an employee benefits capacity;
- Intermediate knowledge of Microsoft Excel (i.e. mail merge, sorting/filtering, formulas);
- Experience working through an open enrollment or annual renewal benefits cycle preferred;
- Client-facing experience is preferred;
- Experience within a health care, health and welfare consulting, insurance brokerage, human resources consulting, or employee benefits related industry is highly preferred;
- Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments is a plus.
KNOWLEDGE, SKILLS AND ABILITIES
- Proven ability to successfully manage multiple projects of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment;
- Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts;
- Strong organizational, analytical skills and strong attention to detail;
- Excellent interpersonal, verbal and written communication skills;
- Excellent troubleshooting, problem solving an decision making skills;
- Ability to work well independently and as a team member;
- Ability to follow through and successfully execute tasks while adhering to quality standards;
- Proficiency in the Microsoft Office Suite, including but not limited to Word, Excel, Access, Project, and Outlook.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is:
- Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
- Occasionally required to stand and walk;
- Extensive use of computer and keyboard and viewing of computer screen is required;
- Specific vision abilities required by this job include vision, and ability to adjust focus.
- Other working conditions are normal for an office environment.
- Work is typically performed either on site at Trion’s King of Prussia, PA or Mt. Laurel, NJ office, or at various customer/Trion locations as required.