Service Specialist, Trion Group, a Marsh & McLennan Agency LLC.
Location: King of Prussia, Pennsylvania, United States
Company: MarshJob ID R_041906-en Apply
(TIMS) that come in from the Call Center regarding basic Spending Account issues; - Work within a team structure to ensure all timely monthly deliverables are met (such as monthly client reports, invoices and claims entry); - Assist with development and maintenance of operational documentation; - Assist with high volume tasks during Open Enrollment; - File, maintain and prepare documentation for offsite storage; - Respond timely and consistently to all client inquiries while establishing expectations for a trusted partnership; - Ensure all client deliverables adhere to specified quality standards; - Adheres to Trion’s internal and external compliance and security processes; - Summarize and report project status to Sr. Claim Processors and Team Manager; - Assist with special projects as determined by Spending Accounts Team Manager. Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
- High school diploma or GED equivalency is required, college degree preferred; - Minimum of 1 year demonstrated experience within a processing support capacity; - Experience working with consumer spending health plans, such as flexible spending accounts, health reimbursement accounts, health savings accounts is preferred; - Other related exposure to Benefits Administration, COBRA, HRIS, and/or Payroll environments is preferred; - Experience within a third party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is highly preferred; - Proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook is required.