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MMA - SE Region Systems Support Specialist

Location: Lexington, Kentucky, United States

Company: Marsh & McLennan Agency

Job ID R_042032-en

J. Smith Lanier & Co, a Marsh & McLennan Agency LLC company

IT Support Specialist - Lexington

The IT Support Specialist must be detail oriented and have strong analytical skills.  Must be able to handle multiple tasks, work with limited supervision, and in a stressful environment. This position requires the ability to troubleshoot software and hardware problems. IT related hardware and Microsoft products experience is required.  Excellent verbal and written communication skills are required, as well as outstanding customer service skills. 

Areas of responsibilities include, but are not limited to:

  • Assist colleagues with software, hardware, and phone issues
  • Install, maintain, and troubleshoot computer hardware and software
  • Install, maintain, and troubleshoot networked peripheral devices and cabling
  • Maintain asset inventory in CA system
  • Maintain incident tickets in the CA system
  • Report any warranty issues to IT Coordinator and assist vendors
  • Provide on-call technical support as per schedule set by MMA-SE Region Automation Policy
  • Ensure connectivity of all workstations
  • Provide remote support to designated MMA-SE Region offices
  • Set up user accounts on insurance carrier websites

Qualifications:

  • 3 years experience, or technical school in PC operations
  • Familiar with Microsoft Win 7 & 10 Desktop, Win 2008 & 2012 Server, Office 2010 & 2016
  • Familiarity with and understanding of TCP/IP connectivity
  • Good interpersonal and organizational skills
  • Ability to collaborate with colleagues and vendors
  • Ability to communicate in user-friendly language
  • Ability to effectively set priorities and work self-motivated with limited supervision
  • Keen attention to detail
  • Extensive travel required between JSL/MMA SE Region offices

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