Skip Navigation

Service Desk Analyst - 2nd Shift

Location: Louisville, Kentucky, United States

Company: Marsh & McLennan Companies

Job ID R_047564-en

Are you looking to grow your technical knowledge? Do you want or need your mornings off? Then apply to our Service Desk Analyst - 2nd Shift opportunity. We are currently seeking talented and motivated individuals to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills.

Responsibilities:

  • Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems
  • Installs, maintains and troubleshoots hardware and software according to company standards
  • Logs all issues with appropriate documentation as requested by Level II and III support teams
  • Route calls to appropriate support teams as per described troubleshooting steps
  • Monitor and escalate issues until resolution, closure or the appropriate group has accepted
  • Maintain current knowledge of support knowledge provide


Qualifications:

  • Bachelor’s degree in computer science or equivalent is desired
  • Service Desk / Call Center - Technical Troubleshooting
  • Familiar with a variety of the field’s concepts, practices, and procedures
  • Must have a wide degree of creativity and latitude
  • Ability to adapt to a changing environment and ability to work with all levels
  • Must have excellent verbal and written communication skills
  • Ability to work 12pm - 9pm

Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.  Visit www.mmc.com for more information and follow us on LinkedIn and Twitter @MMC_Global

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/.  We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Apply Later
  • Stay Connected

    Join our Talent Community and receive information on future opportunities.

    Sign Up

  • Saved Jobs

    You have not saved any jobs.

    See All Saved Jobs

  • Mercer Campus Careers

    Mercer offers many exciting and fruitful internship and entry-level positions.

    Learn more here

  • Leadership Recognition

    Dan Glaser, President and CEO, has been named to Institutional Investor magazine’s 2017 All-America Executive Team ranked as the #3 Overall CEO in the insurance industry, #3 with buy-side analysts and #2 with sell-side analysts.

  • Careers at Marsh & McLennan Companies