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Client Services Co-Ordinator - Jelf

Location: Manchester, United Kingdom

Company: Marsh

Job ID R_060079-en

Client Services Co-ordinator - Jelf

Location: Manchester

This is an excellent opportunity for a Client Services Co-ordinator to join us and work as part of the Group Risk Insurance team in the everyday set up and administration of client’s policies.


  • To work with Jelf providers and clients to: (i) maintain accurate data e.g. membership/products and services information/claims/financial data; (ii) obtain information for other team members which they can pass on to clients paying attention to cross referencing and checking details.
  • To produce and maintain accurate and complete documentation /correspondence in a compliant manner with timescales confirmed by Divisional service level agreements (SLAs) for both new business and on-going business requirements e.g. annual renewal/review.
  • Respond to clients and Account Handler/Executive queries in a timely manner and accurately by using and amending standard letter, writing clearly, concisely and professionally.
  • To answer the phone in a professional manner that aims to build rapport with clients, providers and colleagues.
  • To prioritise workload and client requests
  • To ensure all business activity is logged to ensure revenue is accurately recorded and documented.
  • To demonstrate enthusiasm and a working knowledge of the relevant business area and related products
  • To build and maintain an excellent rapport with our clients, providers and colleagues across the Group.
  • To suggest opportunities to help improve operating efficiencies.
  • General ad hoc tasks as required.

Experience and skills required

  • Must have Group Risk experience ideally within an insurance or employee benefits company
  • Highly motivated, personable and excellent relationship management skills.
  • Work experience within an admin or customer service role would be desirable but not essential.
  • Excellent communication skills both written and verbal.
  • Knowledge of Microsoft Office is advantageous
  • Attention to detail with excellent organisation skills is essential
  • Highly motivated, personable and excellent relationship management skills.

About Jelf

Jelf is an award winning consultancy that supports businesses and individuals with expert advice on matters relating to insurance, risk management and employee benefits. Its purpose is simple: to help business and individuals across the UK thrive.  

Founded in 1989, Jelf became part of Marsh & McLennan Companies (MMC), a global leader in risk, strategy and people, in December 2015.  In January 2017, Jelf was brought together with Bluefin to create one of the UK’s leading insurance brokers for mid-size and SME companies.

With almost 3,000 colleagues serving over 250,000 clients, Jelf has an extensive network of regional offices; enabling its advisers to provide an expert, personal service from over 75 locations across the UK.

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