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Data Quality Lead

Location: Melbourne, Victoria, Australia

Company: Mercer

Job ID R_065406-en

Are you looking for a new opportunity and to be part of new initiative at Mercer?

Consider joining a global company and world leader in Financial Services where we put the customer at the centre of everything we do.

About Us:

Mercer is a global consulting leader in talent, health, retirement and investments. We help clients around the world advance the health, wealth and performance of their most vital asset - their people.

So what exactly do we do? We create secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs, for more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well.

About the Role:

Reporting to the Data Quality and Business Improvement Leader, this role supports and facilitates the implementation and execution of the Mercer Data Quality strategy.  The role is the key custodian responsible for the accuracy and integrity of data quality validations to uphold their importance as the source of truth and foundation to data issue management and analytics. The analysis and findings of the Data Quality Lead will be used to expose data trends, enhance detective and preventative controls, and facilitate the making of fact based decisions to mitigate risks across the organisation.

Key Responsibilities:

  • Evolve, enhance and align data quality business rules for all clients and own tactical deployment of this framework
  • Using analysis capability, identify preventative initiatives and support execution of these recommendations across the organisation
  • Review and assess data quality outputs and identify solutions for containment, working with business SMEs as required
  • Triage issues and work with the incidents team regarding remediation activities, and support root cause assessment
  • Analyse and evaluate data to identify business improvement opportunities to alleviate where pain points/root cause issues lie, cost factors rise and where there is room for improvement
  • Assess data quality against client SLA criteria and determine ways to improve on internal data capabilities

About You:

Recognised as an expert in Data Quality, you are someone who consults with internal business leaders to provide insight, answers and services to meet data quality services and support SLAs. You have a sound understanding of data quality and risk management principles which has been gained in the superannuation industry, coupled with a solid understanding of databases and query languages, particularly a strong background using SQL. In addition, you are able to analyse data, identify trends, conduct root cause assessment and develop/articulate remedial, preventative and business improvement initiatives through liaison with a range of stakeholders. Finally, you have completed tertiary qualifications in a related field and ideally possess a Diploma in Superannuation that allows you to provide deeper value-add advice regarding process, controls and superannuation administration matters. 

At Mercer we offer a highly supportive and collaborative work environment; along with a competitive range of health, wealth and lifestyle benefits. For further information about this and other great opportunities at Mercer call or to apply, click ‘apply for this job’ to submit your resume and cover letter.

Applications will only be accepted from candidates that have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Record Check prior to commencement of employment.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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