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Business Insurance Account Manager

Location: Miami, Florida, United States

Company: Marsh & McLennan Agency

Job ID R_052726-en

Established as one of the premier insurance agencies in the USA, Marsh & McLennan Agency (MMA) is meeting the needs of mid-sized businesses across the country. MMA’s services are targeted to customers who seek professional advice on program structure, market knowledge, experience and expertise in their industry, along with local resources and service professionals.

MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients. We offer specialized products and services covering a wide spectrum of risks.

As an MMA associate, you can expect:

  • Competitive compensation
  • Flexibility
  • Entrepreneurial leadership
  • Unmatched, scalable resources
  • International platforms tailored at the local level 
  • Focused practice groups/industry verticals
  • Belief in the power of strong carrier partnerships
  • A firm that is committed to core values

Role Overview

Provides high-level client service as part of our Producer teams. This includes prioritizing time to accomplish goals and manage workflows; assisting Producer(s) on key projects; attending client meetings and resolving issues for clients in consultation with Producer(s) and other team members.

Role Responsibilities

Include but are not limited to:

  • Timely and accurately review and processing of insurance documents such as, endorsements, invoices, policies, cancellations and certificates
  • Maintain accurate, up-to-date and complete client files via the agency management and document management systems
  • Recommend coverage and/or enhancements to improve clients’ insurance programs and/or to prevent coverage gaps
  • Resolve client complaints and troubleshoot internal issues
  • Marketing Renewal Business including marketing strategies, exposure and premium comparisons, review of quotations to select the best program that will satisfy the clients’ insurance needs

Role Requirements

  • High School diploma or equivalent required; Bachelor’s degree preferred
  • Minimum 5 years Commercial Lines Servicing/Marketing experience
  • 2-20 License
  • Bilingual/fluent in Spanish

2011, 2013, 2015 BEST PLACES TO WORK - South Florida Business Journal

2012 HEALTHIEST EMPLOYERS - South Florida Business Journal

2011 TOP INSURANCE FIRMS IN SOUTH FLORIDA - Business Leader Magazine

2009, 2011, 2015 SOUTH FLORIDA WORKSITE WELLNESS AWARD

2016, 2018 AMERICA’s BEST LARGE EMPLOYERS - Forbes 

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    Dan Glaser, President and CEO, has been named to Institutional Investor magazine’s 2017 All-America Executive Team ranked as the #3 Overall CEO in the insurance industry, #3 with buy-side analysts and #2 with sell-side analysts.

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