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Manager Information Technology - Executive Support

Location: New York, New York, United States

Company: Marsh & McLennan Companies

Job ID R_053218-en

Manager Information Technology - Executive Support

Location: New York City

Are you a Leader who can mobilize a team to perform their best?  Do you excel at working autonomously in a collaborative environment bringing best-in-class service & support to colleagues at the E-Suite level in a multinational organization?   Showcase your skills in this highly visible role where you will provide expert IT advice and consultation, meet regularly with our Operating Companies’ leadership, lead and develop a team of senior technical resources in the NYC area, while managing service and technology support for our Executive Leadership.

If you are interested in developing your career in a company where exceptional performance is recognized, we would like to hear from you.

In our role, you can expect to:

  • Interact on a daily basis with our E-Suite executives and ensure all technology services are provided and delivered to ensure 100% uptime availability
  • Develop relationships with internal clients and organizations to assess their technology, support, and security needs
  • Coach, mentor and manage a team of highly skilled senior technology specialists in our IT Executive Support Team based in NYC
  • Ensure the installation, training, maintenance, troubleshooting and repair of technology, hardware and software is completed by the team according to Service Level Agreements that ensure we exceed the expectations for our clients
  • Determine appropriate hardware/software needs based on corporate policy
  • Conduct periodic reviews to ensure compliance with regulatory guidelines, corporate IT operating company policies and best practices within IT industry standards
  • Ensure that all areas for concern or issue are escalated to the appropriate stakeholders
  • Offer innovative solutions that meet internal client needs while remaining cost effective
  • Manage internal projects leveraging proven project methodologies, adhering to budgets, and assigning appropriate resources
  • Enhance and maintain relationships with technology, software, and security vendors as required
  • Responsible for the management, development and performance of staff members
  • Identify staffing needs and work with human resources to ensure that when recruiting we recruit exceptional talent to the organization
  • Ensure you maintain a current view of technology trends and growth areas and are fully aware of approved IT equipment, services, and any other developments
  • Ensure that you and your team are recognized as single points of contact for all technology services provided to the executive committee
  • Coordinate troubleshooting, support, and service for equipment and networks when necessary
  • Ensure that the team operates with urgency whilst maintaining a keen sense of exceptional customer service
  • Effectively manage and measure client satisfaction and as required introduce changes to the operating model to adapt to change
  • As required, attend industry events and trade exhibitions to learn about cutting edge product releases

Qualifications

  • Bachelor’s Degree in a technology related discipline or have work-related equivalent experience and training
  • Experience managing a high performing Executive Support team preferred
  • Proven experience managing a team of senior IT specialists
  • Demonstrable leadership capabilities
  • Minimum of 7 years of related work experience
  • Strategic yet tactical, proactive, decisive
  • Innovative thinker
  • Knowledge of desktop operating systems and software and hardware
  • Superior communications skills coupled with superior customer service mentality
  • Occasional travel will be required and could include travel outside of the US
  • Occasional evening or weekend work may be required

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world’s leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 63,000 employees worldwide and annual revenue of approximately $13 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs. For more information about our company, please visit us at: http://www.mmc.com/

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity

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