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Private Client Services - Field Claim Executive

Location: New York, New York, United States

Company: Marsh

Job ID R_025827-en
 
Attracted to a career that focuses on serving the unique needs of affluent individuals and families? The Private Client Services - Field Claim Executive will work directly with Family Offices and key clients to assist them in moments that matter.  You will be an essential part of our highly skilled team and will enjoy the following responsibilities:
  • Liaises with clients and PCS colleagues to resolve issues of very complex or high value claims, keeping all relevant parties informed of high level concerns and developments such as carrier notifications (e.g. Reservation of Right letters) and No Coverage decisions. 
  • Serves as subject matter expert in resolving issues with insurers for outstanding settlements to retain key relationships and protect the interests of Family Office and key clients.
  • Audits highly complex escalated claims in order to determine coverage and what policies will be impacted by a claim and provides guidance on resolution to ensure the proper processing of claims.
  • Ensures team understands incoming documentation and new claims notifications for high profile clients and consults on any potential problems or contentious claims in order to ensure the proper protocol is followed.
  • Ensures team maintains regular contact with complex and/or large clients and PCS service team to build trust, deliver service and maintain effective working relationships.
  • Formulates strategic goals to help the department improve its operations,
  • Develops formal and informal training program and provides direction to develop capabilities of the team and improve the knowledge base of the department.
  • Contributor at Family Office and key client annual review meetings by providing insight into client’s loss history and risk management efforts, as well as general claims trends.
  • Participate in prospect meetings and Centers of Influence presentations, to make PCS claims advocacy promise a tangible experience.
 

Qualifications

 

Qualifications
  • 5-7 years related property claims experience. Experience in a customer service environment including flexible work schedules and extended work hours preferred.
  • General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Proven knowledge of the investigation, negotiation and settlement activities used to resolve very complex and /or high value claims. 
  • Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.
  • Analytical and problem solving skills necessary to make decisions and resolve conflict in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
  • Ability to evaluate and successfully negotiate claims.
  • Command of written and verbal communication skills for contact and/or negotiation with policyholders, claimants, repairpersons, attorneys, agents and the general public.
  • Ability to travel approximately 20%
Education:
Undergraduate degree or equivalent experience.
 
Licenses: 
  • Producer Licenses (Casualty - Commercial and Personal)
  • Claim Adjuster Licenses
 
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