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Application Support Specialist

Location: Norwood, Massachusetts, United States

Secondary Locations: Toronto,Ontario,Canada;

Company: Mercer

Job ID R_050388-en


  • Handles complex application issues with both internal and external clients, other IT departments and suppliers.
  • Understand requirements, application/area as it relates to assigned projects/tasks
  • Help product owner scope and estimate the release milestones
  • Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets
  • Performs analysis of tasks/issues reported & provide technical solutions
  • Performs application development (coding), estimation, designing & code reviews, Unit/Integration testing, application debugging and supports system testing/UAT
  • Adherence to coding standards and best practices, design and architecture patterns
  • Understands the application/area as it relates to assigned projects/tasks
  • Coordinate with stakeholders at offshore and onshore
  • Participates in improvising the processes and assigned applications/projects
  • Stay up to date with industry standard best practices/techniques related to Application development
  • Availability for meetings, on-call support, off-hours support work (including weekends) as required
  • Be able to work a flexible schedule to accommodate off-hours conference calls


  • Must to have hands-on development & design experience in C#, ASP.NET, SQL Server 2014, and Oracle 10g
  • Expertise in C#, ASP.NET, Team Foundation Server, ticketing tool like Service Desk, Jira, SQL Server 2014/Oracle 10g
  • Must to have hands-on experience in MS SQL Server/Oracle
  • Experience in Angular 2/4, C#, ASP.NET, LINQ, AJAX, JQuery preferable
  • Experience in developing multi-tier Internet/Intranet applications using any design patterns
  • Excellent debugging and troubleshooting skills
  • Demonstrated analytical and design capabilities
  • Self-starter with excellent organizational and time management skills
  • Fast learner, quality conscious and committed to deadlines
  • Experience working in offshore-onsite delivery teams
  • Excellent analytical and effective communication skills

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:  We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers

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