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Senior Communication Consultant

Location: Ottawa, Ontario, Canada

Company: Mercer

Job ID R_044816-en

Mercer is a global consulting leader in careers, health and wealth. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset — their people. Mercer's more than 20,000 employees are based in 42 countries, and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy, and human capital.

Senior Communication Consultants partner with clients and professional colleagues across Mercer's internal lines of business, to provide expert communication consulting advice, from strategy to implementation.

To fulfill this role, the Senior Communication Consultant will:

  • provide leadership in new business development and revenue generation for the communication business, through the:
    • acquisition of new clients,
    • cross-selling to current clients, and
    • extension of current client engagements to new activities,
  • consult with clients to design and implement communication strategies to support HR program delivery and organizational change initiatives,
  • ensure that Mercer's Communication offerings are leveraged for clients to add value,
  • manage both mid and large communication projects involving change initiatives, technology applications or multi-media approaches,
  • manage diverse project teams of Communication professionals,
  • manage Communication budgets – client and internal, and
  • provide thought leadership and contribute to the ongoing development of the intellectual capital for the Communication practice.


  • BA in Communication, Journalism, Human Resources, or related studies
  • 8 or more years of experience in the communication industry (for example, consulting, HR, internal, corporate or HR communication, public relations)
  • Exposure to, or experience with, a variety of human resource programs such as compensation, group benefits, pension plans and mergers and acquisitions
  • Two or more years of people management experience
  • Strong budgeting experience
  • Strong marketing and business development skills, with the ability to sell communication services and generate revenue
  • Experience with the public service or Crown corporations an asset
  • Experience in identifying, developing, recommending and implementing innovative change communication solutions
  • Presence and authority in dealing with people at all organizational levels
  • Excellent oral and written communication skills
  • Solid organizational and project management skills
  • Bilingual in French and English an asset

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or a medical need, feel free to contact Rachel St-Laurent at 514 841-6706 or

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