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Broker Support

Location: Rotterdam, Netherlands

Company: Guy Carpenter

Job ID R_095260-en

Guy Carpenter is seeking candidates for the following position based in the Rotterdam office:

CUSTOMER SERVICES SUPPORT

ACCOUNTING TECHNICIAN PROFILE

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenter

What can you expect?

  • As member of this dynamic team in Benelux, you will be in charge of various tasks related to the Customer Support Services. You own your clients portfolio and serve as back up for colleagues when needed.

  • You will have to read reinsurance contracts with purpose to identify the key information, which constitute the reinsurance structure and distribute liability between various stakeholders mainly for yearly renewals.

What is in it for you?

  • A function in a dynamic company in expansion with a team of talented Reinsurance Broking and Actuary professionals

  • Full time job for 40 hours per week

  • Flexible environment for balancing work and private life – possibility to work at home

  • Attractive remuneration

We will count on you to:

  • Reconcile & validate records automatically input into the system

  • Periodically, you will handle technical accounts and report premiums, claims & reserve updates to customers and follow up on relating queries

  • Review technical statements and accounts and claims advices from clients: Process statements and billings according to departmental procedures

  • Risks maintenance: following ceding companies’ instructions, open reserves, follow up with the evolution, and close the risk.

  • Allocate cash from cash register to the correct invoices in ledger

  • Prepare remittances to settle customers balances

  • Maintain legers -  both clients and markets

  • Follow up of aged balances

  • Provide statistics on business and transactions evolution upon request

  • Priority to cash call process and follow up

  • Attend to auditors queries (internal and external)  when needed

  • Escalate issues that may rise to conflict/ argument with customers

What you need to have:

  • Be able to structure information received from clients and record into company IT tools

  • Computer literate and at ease with evolving IT programs

  • Negotiation skills, Problem solving skills, communication skills, emotionally intelligent and assertive

  • Able to work efficiently under pressure, meeting tight deadlines

  • Creative thinker/ Open minded, especially ready to embrace dynamic ways of work

  • Excellent administrative skills, organized

  • Figure minded

  • Experience in Reinsurance/General insurance industry, handling premiums and claims experience

  • Able to work within a team as well as independently: as team player you work on own portfolio and you can become back up for colleagues

  • International mindset

  • Excellent in Dutch and English

What makes you stand out:

  • Reinsurance professional experience

  • Able to read, write and speak French at a business proficient level

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