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Continental Europe Solution Delivery Lead

Location: Rotterdam, Netherlands

Company: Marsh

Job ID R_076933-en

We are Victor Insurance and we provide an advanced technology platform that enables the insurance agents deliver faster, better service and expanded product selection, while giving insurance providers access to state-of-the art platform for distributing their products.

We are looking for a:

Continental Europe Solution Delivery Lead

You will manage the day-to-day solution delivery and application/shared infrastructure support including management of all Victor regional applications; ensure optimal delivery of projects and ensure operational stability of the applications; manage and cultivate partner and business relationships and deliver 100% compliance to the Global Operational standards and SLA.

Job description

As a Service Solution Lead, your role will be to:

  • Lead the strategic direction and planning of IT solutions for Victor  in the Region ;

  • Oversee the design of creative and scalable software/support solutions that address business and technical needs or challenges;

  • Manage support resources to accommodate business software development and enhancement needs ;

  • Lead all support and enhancement issues on each application correctly ensuring support processes are adhered too and where necessary make changes to evolve with a changing environment;

  • Proactively seek to identify and remedy any operational or process gap; strive to achieve zero high audit findings;

  • Address issues and risks with appropriate mitigating actions.  Review and validate  project status through the complete lifecycle;

  • Work closely with strategic outsource vendors (offshore) and Global Sourcing and Procurement to optimize solution delivery and reduce resource costs ;

  • Create and drive a culture of continuous improvement;

  • Partner with broader Marsh IT teams to ensure regional organization is compliant for all Marsh Operational Controls ;

  • Monitor and report on SLAs and services delivered by 3rd parties and where necessary initiate service improvements that will increase the business value while continually looking for ways to improve the support service provided by suppliers;

  • Managing time booking, allocations and accruals;

  • Take ownership of the regional Victor IT BAU budget ensuring costs are correctly managed and forecast, drive continuous savings to generate more change capacity;

  • Build, drive, and manage relationships with senior internal business leaders;

  • Team management experience, comfortable matrix managing project teams;

  • Occasional travel required to other supported territories in Victor CE (Netherlands, Italy, Spain and Germany);

Qualifications:

As a Service Solution Lead, you have:

  • A bachelor degree in Science Computer Science or related discipline;

  • A Global IT and project management experience;

  • At least 10 - 15 years of experience, including 10+ years of dealing with Development and Service Center teams on both global and regional projects;

  • Very good knowledge in the following MS Technologies :  ASP.net, C#, IIS, C++, HTML, JavaScript, VP, VBA, XML;

  • Good knowledge in Oracle and Sql Server;

  • Good knowledge in Websphere ESB, Web Services, SOAP, SAML etc;

  • Solid knowledge of project management principles, systems integration, testing  and deployment and Service Centre Support principles;

  • An experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between;

  • Proven experience in strategic planning and execution; demonstrated ability to apply IT in solving business problems;

  • A proven experience and successful track record of working through major organizational change;

  • Excellent client, leadership and communication facing skills;

  • An insurance industry background and experience and advantage;

  • English written and spoken language skills;

  • Appreciation of modern digital technologies and software trends.

We offer

  • Dynamic environment and variety of tasks;

  • Team working in nice, open atmosphere;

  • Fast career path and a possibility to become a Broker;

  • Induction and onboarding training program;

  • Package with excellent primary and secondary employment conditions.

If you would like to apply for this position, please send your CV in English.

Victor CE Insurance is an affiliate of Marsh Inc.   As a global leader in insurance broking and risk management, Marsh helps our clients succeed by defining, designing, and delivering innovative, industry-specific solutions that help them effectively manage risk. We have 27,000 employees worldwide, operations in more than 130 countries, and annual revenue of approximately $5.4 billion, along with comprehensive global expertise that spans 26 industry practices and more than 30 risk and specialty practices. We are looking for talented professionals to join our team

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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