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Global Benefits - Account Manager

Location: Singapore, Singapore

Company: Mercer

Job ID R_054319-en

Extraordinary people. Extraordinary results. With more than 20,000 employees in more than 40 countries worldwide, Mercer is a leading global provider in talent, health, retirement, and investment consulting. Mercer works with clients to solve their most complex benefit and human capital issues, designing and helping manage health, retirement and other benefits. At Mercer, we say we Make Tomorrow, Today.

In order to support our team and strengthen the growth of our business in Singapore, we are looking for a:

Global Benefits Management Account Manager

You are the key spokesperson for APAC C&B leaders for our bespoke accounts, together you  provide oversight and create strategic focus for the year to come.  You are part of a global team managing Benefits for a selected group of accounts.

Mercer is  growing our global business and we are expanding our team.    This role includes managing a small team, so we are looking for candidates with affinity for people management.

Responsibilities include contributing to business development pursuit activities (as expert joining in a later stage), client contact  on APAC Employee Benefits management and health consulting  You can be involved in the design and development of specific global or regional guidance documents for the account long-term relationship and present this to our teams in the region.  Expectations include proactively assessing business and client needs to guide the practice into meeting the changing needs of the market. Also responsible for monitoring and ensuring that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements. Assess opportunities to expand the Health and Career relationship with the client. In addition you will support the delivery and oversight of other MMB related services such as Flexible benefits.

Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.

Help clients monitor their employee benefit programs around the world by providing aggregated reporting with a view to ensuring a level of governance and consistency with their objectives while offering optimal cost-effective solutions.

Execute clients’ ongoing global benefit strategy, as well as execute global benefit financing strategy, through pooling, captives, global insurance programs.  

Skills required:

  • Demonstrated ability cultivate client relationship
  • Strong domain knowledge and experience in health and benefits consulting
  • Experience with global or regional benefits
  • Ability to prioritize and manage multiple projects simultaneously
  • Proficient with MS Word, PowerPoint, and Excel
  • Experience in process building, best practices and/or efficiency projects
  • Strong oral and written communication & presentation skills
  • Good analytical skills
  • Ability to work within a team environment across borders
  • Strong self-starter, fast learner, quality conscious, committed to deadlines
  • Strong attention to detail
  • Strong teamwork skills combined with the ability to work independently with minimal supervision

Experience working in multiple countries and language skills is a plus, though not a requirement

Why apply? We are offering the opportunity to develop your career in a corporate environment and working in an international organisation with the best and brightest people and colleagues who are committed to exceeding the high standards set by our clients – and by ourselves.

Are you interested? Please apply via our Online-Tool. You find further information on

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