Skip Navigation

Digital Business Analyst

Location: Sydney, New South Wales, Australia

Secondary Locations: Melbourne,Victoria,Australia;

Company: Mercer

Job ID R_058696-en

The role of the Digital Business Analyst is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. Typical activities include planning, requirements elicitation and documentation, requirements lifecycle management, facilitation of solution design, requirements validation and traceability, stakeholder management and providing support to other teams involved in the project delivery.

This role is an integral part of the Delivery function. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

As the Digital Analyst, you will be responsible for the following

  • Perform planning activities to determine the best approach and techniques on the project
  • Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise
  • Prepare functional and technical specifications, including mapping for all registry and ancillary systems
  • Validate system and application changes, including test and/or review test scripts/results
  • Assist in the configuration of company applications based on business requirements
  • Provide system configuration support based on changing business needs
  • Manage stakeholders as required
  • Perform in-depth analysis to deliver an enhanced Digital Channel experience
  • Produce clear, high quality documentation for scrum teams, business and market stakeholders across all regions for various programs of work
  • Support the delivery production line (development, integration, testing and implementation) ensuring that digital deliverables meet business requirements and are fit for purpose to release to customers
  • Adhere to the User Centered Design processes, working to agreed sprint and release plans
  • Perform Peer Review activities for other analyst’s project work
  • Identify opportunities to uplift value from existing solutions
  • Develop new artifacts for re-use and to improve efficiency
  • Support Team Manager with strategy and planning for the team

Experience 

  • Previous experience in the financial services industry, particularly the superannuation industry is desirable 
  • Sound working knowledge of superannuation (or similar) business functions is desirable

Mandatory Knowledge: Competent in the following:

  • Business Analysis Planning and Monitoring 
  • Elicitation and Collaboration 
  • Requirements Life Cycle Management 
  • Strategy Analysis 
  • Requirements Analysis and Design Definition 
  • Solution Evaluation 
  • Working knowledge of Agile and Lean methodologies 
  • Working knowledge of waterfall project delivery 
  • Domain expertise as required, for example AEM, Digital platforms

Mandatory skills

  • Methodology Knowledge: Demonstrate capability in multiple analysis methodologies 
  • Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual 
  • Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry 
  • Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise 
  • Decision Making: Make the best decision based on appropriate criteria, such as:  o business need, o opportunities,  o risk, o compliance, and  o ability to achieve the desired outcome 
  • Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done 
  • Business Analysis Tools & Technology: Leverage appropriate business analysis tools 
  • Creative Thinking: Think creatively to identify innovative solutions 
  • Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle 
  • Learning: Demonstrate an ability to learn quickly and willingly 
  • Visual Thinking: Communicate complex concepts and data as understandable 
  • Written Communication: Demonstrate well prepared, stakeholder-focused written communication 
  • Customer driven: have an understanding of the importance of mapping the customer journey and customer experience from a Digital perspective. 
  •  Influence key stakeholders: excellent personal impact and influencing skills.
  •  Excellent  organisational  and  project  management  skills: proven  ability  to project  plan  and meet key milestones and deadlines. 
  • Excellent  oral  and  written  communication  skills:  ability  to  deliver  constructive  feedback effectively 
  • The ability to manage and take responsibility for own workloads, handle multiple priorities and meet strict deadlines. 
  • Ability to work independently, using own initiative, and as part of a team. 
  • Experience with Agile methodology,

Technical knowledge

  • Experience in using collaboration and work flow tools, incl. JIRA and Confluence 
  • Sound working knowledge of superannuation (or similar) systems is desirable

Behaviours and mindset

  • Demonstrate strong customer / client service orientation with empathy for and effectively response to customer / clients’ needs.
  • Good understanding of end-to-end customer / client experience 
  • Focus on delivering product quality and customer / client value, frequently 
  • Apply critical thinking to solve known or anticipated problems 
  • Ability to quickly adapt and respond to change 
  • Role model continuous improvement by generating and implementing innovative new and better ways of doing things 
  • Embrace continuous learning and growing 
  • Work effectively with strong stakeholder management, communication, engagement skills 
  • Ability to collaborate across diverse teams and points of views

Other requirements (licenses, certifications, specialized training)

  •  IIBA qualifications: Entry Certificate in Business Analysis (ECBA), Certificate Competency in Business Analysis (CCBA) or equivalent 
  • PMI Agile Certified Practitioner (ACP)

Apply Later
  • Stay Connected

    Join our Talent Community and receive information on future opportunities.

    Sign Up

  • Saved Jobs

    You have not saved any jobs.

    See All Saved Jobs

  • Mercer Campus Careers

    Mercer offers many exciting and fruitful internship and entry-level positions.

    Learn more here

  • Leadership Recognition

    Dan Glaser, President and CEO, has been named to Institutional Investor magazine’s 2017 All-America Executive Team ranked as the #3 Overall CEO in the insurance industry, #3 with buy-side analysts and #2 with sell-side analysts.

  • Careers at Marsh & McLennan Companies