Skip Navigation

Digital Product Owner

Location: Sydney, New South Wales, Australia

Secondary Locations: Melbourne,Victoria,Australia;

Company: Mercer

Job ID R_058699-en

The role of the Product Owner is to define the vision and roadmap for a product and to ensure all stakeholders are across the right level of detail. This role involves the successfully translation of the roadmap into specific product features, prioritization of ‘what’ work is needed, and management of successful product releases in close collaboration with the delivery team and key stakeholders.  This role is an integral part of the Delivery function. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

Define roadmap

  • Work with business and technical owners, customer leadership team and sponsors to define the roadmap for a product and ensure all stakeholders are across the right level of detail
  • Define product roadmap in alignment with the digital strategy
  • Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product
  • Understand and interpret market trends, seek feedback from stakeholders and customers and generate insights on product features that add value to a product
  • Service as a voice of stakeholders and customers
  • Collaborate with user experience, visual designers and agency partners, to
  • Define and create engaging and delightful customer experiences
  • Accept or reject work to ensure that the results are what end-users need

Deliver roadmap

  • Manage successful product releases in close collaboration with delivery team and key stakeholders
  • Work with key stakeholders across the company to understand business drivers, considerations and ensure successful product releases
  • Define release and if relevant sprint goals.
  • Coordinate the ongoing refinement user stories and/or requirements
  • Develop and maintain a visible, clear, prioritised backlog of work for implementation
  • Develop detailed specifications and/or acceptance criteria for product features so that they are clearly understood by the development teams and decide on release dates and content
  • Monitor the progress of product development, as well as plan for product release
  • Address delivery obstacles as they arise and manage stakeholder expectations
  • Contribute to ongoing product iteration, including management of small changes, bug fixes and optimisations, together with larger roadmap initiatives
  • Role model mindset, behaviours and practices required for effective delivery

Education   Bachelor degree in IT / Business / Commerce

Knowledge and skills (general and technical)

  • 5+ years in an Agile innovation or leadership related role
  • Strong knowledge of Agile and Lean methodologies 
  • Experience in using collaboration and work flow tools, incl. JIRA and Confluence
  • Demonstrate strong customer / client service orientation with empathy for and effectively response to customer / clients’ needs. Good understanding of end-to-end customer / client experience  
  • Focus on delivering product quality and customer / client value
  • Apply critical thinking to solve known or anticipated problems 
  • Ability to quickly adapt and respond to change 
  • Role model continuous improvement by generating and implementing innovative new and better ways of doing things 
  • Embrace continuous learning and growing 
  • Work effectively with strong stakeholder management, communication, engagement skills 
  • Ability to collaborate across diverse teams and points of views

Other requirements (licenses, certifications, specialized training)

Product Owner certification: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO) or similar

Apply Later
  • Stay Connected

    Join our Talent Community and receive information on future opportunities.

    Sign Up

  • Saved Jobs

    You have not saved any jobs.

    See All Saved Jobs

  • Mercer Campus Careers

    Mercer offers many exciting and fruitful internship and entry-level positions.

    Learn more here

  • Leadership Recognition

    Dan Glaser, President and CEO, has been named to Institutional Investor magazine’s 2017 All-America Executive Team ranked as the #3 Overall CEO in the insurance industry, #3 with buy-side analysts and #2 with sell-side analysts.

  • Careers at Marsh & McLennan Companies