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ServiceNow HRSD Business Process Consultant

Location: Dallas, Texas, United States

Secondary Locations: The Woodlands,Texas,United States;

Company: Mercer

Job ID R_055015-en

ServiceNow HRSD Business Process Consultant

Position Description

The Mercer Digital ServiceNow Business process consultant will be responsible for working directly with our HRSD clients in developing implementation strategy and overall design. The BPC will focus primarily on HR processes and the best way to leverage the ServiceNow HRSD module to fulfill the client’s needs and support HR best practices.

Duties will include:

  • Assisting in development of project charter, project plans and enablement training of the client.
  • Understanding client business processes and employee service needs and working with the client to demonstrate how ServiceNow HRSD will support these processes.
  • Conduct discovery/design workshops and serve as the functional lead throughout the lifecycle of engagements.
  • Develop and maintain design workbooks, process documentation and ServiceNow Agile stories.

    Job Requirements

  • 5 - 10 years of HR experience with progressively higher levels of responsibility. Ultimate candidate would be in a Generalist role with varied industry experience.
  • Experience with Human Capital Management (HCM) Tools (Workday, SAP SuccessFactors, UltiPro, Oracle)
  • Project based experience, preferably in HR technology.
  • Experience with HR ticketing systems or centralized HR Service Center organizational structure.

    Preferred Qualifications

  • ServiceNow experience/certifications
  • Experience with global/multilingual HR projects
  • SHRM, SPHR, or other Professional HR certifications

    Who We Are:

    Mercer Digital is the digital consulting arm of Mercer, the world’s largest HR consulting firm, and is responsible for helping organizations move into the future of a digital world.

    We are a certified ServiceNow implementation partner with a focus on how to use ServiceNow as a part of the broader organizational, people, and business strategy of our clients.

    With over 29,000 existing client’s Mercer is relied on as a leader in this space to drive optimization and efficiency to all of our existing client’s as well as our future customers.

    What We Offer:

    As part of Mercer, we offer top-notch benefits:

    Matching 401k, with a 7% combined match;

    Multiple medical, dental, and vision plans with choices to fit all needs and budgets

    Benefits coverage starting Day 1

    Generous time-off policy

    Monthly technology allowance

    In addition, Mercer has TONS of benefits that are too numerous to describe (scholarships for dependents, deals on auto and pet insurance, discounts on products and services, and more)

    If you are interested in joining a top Workday partner, please send your resume to or apply online.

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