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ServiceNow Portal Developer

Location: Dallas, Texas, United States

Secondary Locations: The Woodlands,Texas,United States;

Company: Mercer

Job ID R_051366-en

We have an immediate full time opening for a ServiceNow Portal Developer to join our prestigious firm.  Mercer Digital, a ServiceNow Certified Partner, is solving today’s business problems using next generation technologies. By providing fully integrated digital business and technology solutions across people, process, strategy and the C-suite, we’re redefining the way organizations are using technology and leveraging analytics and transforming the way work gets done.

Responsibilities& Duties

As part of a delivery team, the Portal Developer performs the following activities:

  • Participates in design workshops and assists with keeping track of requirements, action items and decisions made.
  • Facilitates requirement gathering workshops to further define known requirements as well as identify additional requirements necessary to deliver a satisfactory end-user experience
  • Ensures all requirements are properly documented
  • Estimates level of effort for all requirements
  • Acts as the Scrum Master for all development activities
  • Ensures all solution information is properly documented per Mercer standards
  • Unit tests and Quality checks all development work before being turned over to the customer
  • Maintain current knowledge of the ServiceNow platform
  • Participate in process improvement efforts
  • Participate in mandatory corporate functions

Required Skills and Experience

  • 5+ years of experience configuring or developing solutions on the ServiceNow CMS and Service Portal platform(s)
  • 5+ years of experience developing solutions with JavaScript, HTML and CSS
  • 3+ years of experience developing AngularJS
  • 1+ Years of experience working with other Java script libraries such as Node.JS or Typescript
  • Working knowledge of the ServiceNow Agile Development Application
  • Agile/Scrum Software Development Methodology
  • Excellent written, verbal communication, and presentation skills


  • Bachelor's Degree in Computer Science or equivalent experience
  • ITIL V3 Foundations
  • Certified Scrum Master
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist for Service Portal
  • ServiceNow Certified Application Developer
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