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Pension Administration Manager

Location: Toronto, Ontario, Canada

Company: Mercer

Job ID R_047634-en

Pension Administration Manager

Toronto, Canada

Mercer’s pension Administration Centre of Excellence provides comprehensive third party defined benefit pension administration solutions.  The Pension Administration Manager works in a team environment as part of Mercer’s pension administration Centre of Excellence.  The successful candidate will be part of a team of consultants, analysts and administrators and would manage administration services for a portfolio of clients.

To fulfill this role, the Pension Administration Manager will:

  • Manage pension administration projects for a portfolio of clients and serve as primary contact to clients on delivery of such services.
  • Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers.
  • Understand the client's perspective and priorities, and work with the client to resolve administrative issues.
  • Identify inefficiencies with team administration processes and to recommend and participate in implementation improvements.

  • Develop a trusted advisor relationship with clients through efficient, quality execution of projects, effective communication, and timely delivery.

  • Network with colleagues from other practices and regions on assignments that reflect the client’s broader business issues.

  • Manage the performance of the pension administration team against client deliverables.

  • Develop performance standards for team members and perform semi-annual reviews as required; support standards through daily direction
  • Mentor and provide developmental direction to team members.

  • Participate in sales process for prospective clients.

The Pension Administration Manager will have a comprehensive understanding and can support and review the following:

  • Analyze pension plan texts and a comprehensive understanding of pension and Income tax legislation.
  • Serve as a subject matter expert on the client’s Plans and administrative procedures.
  • Perform technical review of work for others including support for pension benefit packages for termination, retirement, death and marriage breakdown calculations.
  • Provide support and final peer review on year-end process, including pension adjustments, membership and fund reconciliations, annual statements and annual information returns.

Qualifications:

  • At least 8 years of prior experience working with defined benefit pension plans and related provincial legislation.
  • Proven experience leading project teams with multiple priorities and deadlines.
  • Strong proficiency with MS Excel and Word.
  • Strong interpersonal and client management skills.
  • Excellent written and verbal communication skills.
  • A commitment to quality and accountability of work.
  • Post-secondary degree or equivalent experience in mathematics, accounting, or finance is an asset.
  • Basic understanding of actuarial principles is an asset.
  • Completion or enrolment in FSA, ASA and/or FCIA is an asset.
  • Fluency in French is an asset.
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