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West Market Leader Service Delivery - Remote opportunity available

Location: Urbandale, Iowa, United States

Company: Mercer

Job ID R_065714-en

Mercer has an exciting opportunity available and is recruiting for The West Market Service Delivery Leader who will oversee the day to day operations within service delivery for a dedicated Market of Mercer Marketplace 365 clients. 


What can you expect?

·Manage and partner with vendor partners to ensure that client issues and concerns are addressed timely.

·Monitor client health and work through any concerns with Consulting Counterpart.

·Research and resolve client escalations

What’s in it for you?

·We are the global leader in the health and benefits. We deliver innovative solutions that address the health and wellness needs of our clients and their employees.

·On day one you'll be eligible for medical, dental, and vision care benefits, we also offer employee discounts and other special benefits that are too many to name!

·This position also accrues 22 vacation days annually. And all employees receive 3 personal days plus 10 sick days

·In addition, Mercer has other benefits such as deals on auto and pet insurance, discounts on products and services, and more

In this role you will be responsible for:

·Lead meetings or touch points with Key Market clients (escalated, highest revenue, etc.)

·Actively build relationships with internal consulting counterpart, market teams and clients.

·Monitor client health and works with Service Delivery Manager on get to green plans for red clients

·Ensure out of scope items/change orders are reviewed prior to submission to business partners to ensure they are appropriate and contain complete information. Review associated fees provided by business partners for appropriateness and notification process to clients. 

·Track costs for change orders to ensure they’re consistent across change type/complexity.

What qualifications are necessary to have for the role?

·BA/BS degree

·7 + years in specific domains of HR administration (Healthcare & Group Benefits) is preferred

·Previous leadership and project management experience.

What makes you ideal for the role -

·Client Servicing experience

·Strong leadership skills

·Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

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