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Global Benefits Management (GBM) Client Coordinator

Location: Warsaw, Poland

Company: Mercer

Job ID R_057795-en

Mercerdelivers advice and technology-driven solutions that help organisations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130 countries.

Global Benefits Management (GBM) Client Coordinator

GBM Business Unit Poland


The purpose of this job is to provide implementation, ongoing, and renewal operational support to internal and external parties by serving as a client coordinator and business process subject matter expert (SME). Responsibilities include executing account management and process development tasks as part of a client facing operational support team. Expectations include proactively assessing business and client needs to develop process solutions and operational best practices.

In this role you’ll be responsible for:

  • Supporting the execution of client benefit strategy and ensuring client satisfaction with underlying services
  • Serving as the day-to-day point of contact for clients, as well as internal parties such as brokers, on client deliverables
  • Onboarding and implementing new clients
  • Conducting regular status update calls with clients
  • Initiating policy renewals with brokers according to the client’s policy renewal calendar
  • Collecting, tracking and quality checking client policy data
  • Communicating with internal and external partners (consultants, brokers, and clients) to educate them on best practices
  • Serving as a subject matter expert for all operational processes (implementation, ongoing, and renewals)
  • Receiving inbound inquiries from brokers and clients in need of solution assistance
  • Providing sales support, if needed, to senior GBM Account Managers in the strategic selling process as a delivery subject matter expert

We would like you to have:

  • Proven client facing experience within B2B
  • Knowledge and experience in global and regional benefits
  • Ability to prioritize and manage multiple projects simultaneously
  • Ability to build and sustain a long-lasting relationship with clients efficiently
  • Excellent command of spoken and written English (Polish not required)
  • Strong oral communication & presentation skills
  • Proficient with MS Office
  • Good analytical skills and strong attention to details
  • Self-starter, fast learner and quality conscious
  • Team player combined with the ability to work independently with minimal supervision

We offer:

  • Career development opportunities
  • Opportunity to work in a dynamic and truly global team and business
  • Competitive salary   
  • Attractive benefits package including private healthcare, sports card, life insurance, savings plan, lunch card, language courses
  • Offices in a modern building at Rondo Daszynskiego

If you would like to apply for this position please send your CV in English.

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