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IT Service Delivery Provisioning Analyst

Location: Warsaw, Poland

Company: Marsh & McLennan Companies

Job ID R_044655-en

Marsh & McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The company’s nearly 65,000 colleagues advise clients in over 130 countries. Withannual revenue over $14 billion, Marsh & McLennan helps clients navigate an increasingly dynamic andcomplex environment through four market-leading firms. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Currently we are looking for IT Service Delivery Provisioning Analyst who will provide support to internal and external customers for provisioning Infrastructure Services (physical servers, virtual servers, storage, etc.).

IT Service Delivery Provisioning Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

  • Initial review of provisioning submissions for accuracy and resolving any issues with our clients

  • Monitoring ticket progress, and resolution or escalation of tasks related to the service

  • Utilizing Excel, Tableau, SharePoint, SQL and other reporting / collaboration tools to produce, maintain and distributed metric reports to key business stakeholders

  • Review, update and maintain core data information from our multiple provisioning, procurement and asset management tools

  • Participate in continuous improvement activities, conduct knowledge sharing and participate in development of processes and business solutions

WE WOULD LIKE YOU TO JOIN US, IF YOU HAVE:

  • A Bachelor Degree in business related discipline, equivalent training, or equivalent work experience

  • At least 2-3 years’ work experience in client service with demonstrated ability to provide exceptional client satisfaction.

  • Experience with data processing using MS Excel, SQL and Tableau or other reporting tool

  • Experience with MS SharePoint

  • A basic understanding of IT terminology required (in-depth experience not necessary)

  • Understanding of the architecture and structure of the system and the interdependencies

  • Ability to prioritize critical client issues

WE OFFER:

  • Among the many benefits are a competitive salary based on employment contract and genuine growth opportunities

  • You will have a chance to grow within IT area where you will be supported from day one

  • We promote self-education and support you in learning new things – through online and real-life trainings and conferences with our business partners based in the UK/US and by giving you access to a learning platform

  • You can enjoy comfortable office space in a modern office next to Rondo Daszynskiego M2 station (office tour - click here) with free and tasty coffee / tea / chocolate and fruits in the kitchen

  • We can provide you with MultiSport sports card, MasterCard lunch card, medical coverage (with massages included!), life insurance, flexible working hours and we refund language courses at the office

Submit your resume in English and let’s discuss the role in details!

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