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System Innovation and Process Improvements Team Leader

Location: Warsaw, Poland

Company: Mercer

Job ID R_051886-en

Mercer delivers advice and technology-driven solutions that help organisations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With nearly 65,000 colleagues and annual revenue over $14 billion, through its market-leading companies including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on Twitter @Mercer.

System Innovation and Process Improvements Team Leader

(Mobility Team / Warsaw Office)

The System Innovation and Process Improvements Team Leader is responsible for in-depth expertise on the in-house systems used in Mobility team. The position provides guidance and support to the analysts doing the data gathering, serves as an interface in IT-related inquires, liaises with the IT function, and is an expert on the systems.  Data and Innovation Improvements Team Leader provides in-depth expertise on the Mobility systems, training on the systems and assists in building technology improvement plans.

To achieve above you will need:

  • Support technical innovations and improvements to processes
  • Recognizing issues and implementing solutions
  • Building simple tools that support processes in Mobility teams
  • Building and implementation of RPA solutions
  • Support production in the area of technologically complex inquiries
  • Serve as an interface for IT related queries
  • Build the technology roadmap
  • Represent Warsaw Mobility operations with internal stakeholders regarding Mobility technology
  • Serve as a Subject Matter Expert on systems for Mobility analysts
  • Provide training on systems
  • Provide User Acceptance Testing and Quality Assurance support
  • Build relationships with key stakeholders, inside and outside of Mobility
  • Lead small team of technical support specialist


  • At least 5 years working experience involving detailed technical knowledge, liaising with numerous internal functions and supporting detailed systems-related inquiries
  • Good working knowledge of any of the following:
    Power Bi, R, Python, Microsoft Office
  • (Excel – VBA, Power Point, Word, Access), Jira
  • University degree
  • Fluency in English – polish is not required
  • Track record of serving as a system SME
  • Analytical approach (at ease with numbers and statistics)
  • Ability to design, conduct and deliver projects successfully
  • Self-starter and problem-solving approach (eager to learn and create innovative solutions)
  • Ability to work well under time pressure in a fast-paced environment
  • Demonstrated ability to work independently and collectively with others in a multidisciplinary team environment including virtual teaming


  • Career development opportunities
  • The opportunity to work in an energetic, international team
  • Competitive salary   
  • Attractive benefits’ package including private healthcare, sports card, life insurance, savings plan, lunch card, language courses)
  • Offices in a modern building near Plac  Zawiszy

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