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Salesforce Solutions Engineer

Location: Richmond, Virginia, United States

Secondary Locations: White Plains,New York,United States;

Company: Marsh & McLennan Agency

Job ID R_042497-en

Summary

Reporting to the Vice President of IT, the Salesforce Solutions Engineer position will develop and maintain the overall use of Salesforce within MMA, including integrated platforms and partners. 

This position will work closely with the various internal resources, including agency/regional leadership as well as many external vendors providing Salesforce based solutions.

Essential Functions

  • Participate in solution architectural discussions and planning
  • Develop strategic recommendations for future product roadmap items based on and business process workflow statistics and observations
  • Assist in the determination of efforts targeted for internal development vs. use of an external partner
  • Identify and manage Salesforce integration partners allowing for a holistic use of SFDC and the various integrated platforms.
  • Create user stories or product requirement documents as needed based on the business needs
  • Work daily with technical teams to address any issues/questions that arise and expedite resolutions to keep development moving forward.
  • Work with Business teams to determine the profitability or differentiation of product features based on the cost to develop versus the forecasted benefit.
  • Be the Subject Matter Expert for SFDC, developing a deep knowledge of the instance and Salesforce Platform and how it supports downstream and upstream systems. Advise the business on best practices and requirements for optimizing the use of these systems.
  • Seek out ways to utilize SFDC to improve business productivity, and make recommendations to support a rapidly growing organization.

Qualifications

  • 5+ years of Salesforce related experience in large organization
  • Insurance industry, agency or brokerage experience preferred
  • Must be detailed with excellent organizational and time management skills
  • Ability to build and maintain positive working relationships with agency management, agency team leads and peers
  • A passion for technology and translating that passion into business impact for internal and external users
  • Familiarity with Salesforce’s technical architecture - APIs, Custom Objects, APEX
  • Hands on experience with middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM etc.
  • Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure, etc. is preferred
  • Familiarity with BI tools (OBIEE, Cognos, MicroStrategy, Tableau, Domo, Birst etc)
  • Hands-on experience with front end development (JQuery, JavaScript, CoffeeScript)
  • Experience with ETL tools (Mulesoft, Informatica, Data Integrator, Data Transformation Services, etc.) a strong plus
  • Proficient with CRM, Application Solution Selling and Infrastructure technologies and be able to present to a business or technical audience
  • Familiarity with Salesforce’s technical architecture - APIs, Custom Objects, APEX
  • Hands on experience with middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM etc.
  • Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure, etc. is preferred
  • Familiarity with BI tools (OBIEE, Cognos, MicroStrategy, Tableau, Domo, Birst etc)
  • Hands-on experience with front end development (JQuery, JavaScript, CoffeeScript)
  • Experience with ETL tools (Mulesoft, Informatica, Data Integrator, Data Transformation Services, etc.) a strong plus
  • Proficient with CRM, Application Solution Selling and Infrastructure technologies and be able to present to a business or technical audience
  • Candidate will possess excellent analytic capabilities, be organized and able to work many tasks at the same time – vocally advocating for functional and technical excellence

Work Environment and Physical Demands:

  • Office and field (agency locations) environment
  • Significant use of computer applications and ability to communicate with peers via telephone and in person
  • 25% travel will be required, consisting primarily of trips to outstate locations including overnight stay
  • Extended work hours required on occasion
  • Ability to meet tight time constraints as required
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